| SpringHouse Candles and Scents
Contact Information
SpringHouse Candles and Scents
2274 County Road E
Mineral Point, Wisconsin 53565
Telephone: 608-987-1547
Email:
info@springhousecandles.com
Ordering by telephone
Phone orders can be placed by calling: 608-987-1547
Shipping of your order
We use our discretion as
to what means your order will be shipped. We ship PRIORITY MAIL or UPS
depending on weight and distance from Wisconsin. NO P.O. BOXES - UPS
WILL NOT DELIVER TO P.O. BOXES.
Maximum shipping charge is $11.95 for any retail
order shipped to LOWER 48 STATES. Cost of shipping is calculated by
weight. No matter how large your order you will not be charged over $11.95.
Priority mail is used
for smaller orders; minimum shipping charge for priority mail is
$5.15.
After we receive your order, it will be shipped
within 1 - 2 business days. If shipped
priority mail, through the post office, you should receive your order 2 - 3 business days after shipment.
If shipped through UPS, depending on your distance from Wisconsin, it
will take 2 - 7 business days. Please see UPS delivery map at bottom of this
page to see how many days it will take for your shipment to arrive at your
address.
You will receive an email notice on the day we ship your
order. In the notice we tell you by what means your order was
shipped and expected arrival date.
CANCELLATIONS
If we have not packed and shipped your order you may cancel your
order. If you have received a
shipment notice in your email it can not be cancelled.
RETURNS
RETURN POLICY:
If there is damage with our product please notify us immediately. Please DO NOT
DISCARD. We cannot issue a refund without receiving the damaged product. If
there is damage we will pay shipping to have it returned.
Please contact us and we will give you return instructions. We will process a
refund after receiving the damaged product.
If you just changed your mind, or do not like the item, it will need to be
returned at your expense. We will provide a refund for the product, once it
is inspected for use. **The refund will include the
product returned, minus 5% restocking fee, and the difference from our Maximum
$11.95 shipping offer and the
actual shipping charges we incurred with the shipment of your order.
If shipping charges were equal to the amount charged on your invoice, no extra
charges will be taken.
Candles that have been lit or melted are not eligible for
a refund.
REFUSAL OF SHIPMENTS
In the case of shipment refusal you
will be charged the full cost of shipping, minus the original shipping charge on
your order invoice, for the outbound shipment. You will also be charged
the FULL cost of return shipment charges and all charges resulting from your refusal and return of the shipment.
| This is a UPS transit map. We are located in Wisconsin. UPS transit days are Monday through Friday and transit
day starts day after shipment. Example: Your order is shipped on Monday to
Tennessee. You will receive your order on Thursday. Example #2: Your
order is shipped via UPS on Wednesday to California. You will receive your order
on the following Tuesday. |
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